Last Updated: August 2026

This website is owned and operated by Hotel Plaza Association, Inc. d/b/a Disney Springs® Resort Area Hotels (“Hotel Plaza Association,” “Disney Springs® Resort Area Hotels,” “we,” “us,” or “our”).

This Privacy Policy describes how we collect, use, disclose, and protect information when you visit DisneySpringsHotels.com, interact with our website, submit information through our forms, or otherwise communicate with us.

By using this website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us as well as information collected automatically when you use our website.

Information You Provide

Depending on how you interact with the website, you may provide information such as:

• Name
• Email address
• Telephone number
• Mailing address
• Company or organization
• Meeting or group information
• Travel or accommodation preferences
• Information submitted through contact, request-for-information, promotional, newsletter, or other forms
• Other information you choose to provide to us

We generally request only the information reasonably necessary to respond to your inquiry, provide the requested service, or administer the applicable website feature.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information about your device and use of the website, including:

• Internet Protocol (IP) address
• Browser and device type
• Operating system
• Referring and exit pages
• Pages viewed
• Date and time of visits
• Approximate geographic location derived from an IP address
• Website interactions and navigation
• Advertising and campaign attribution information
• Cookie and similar technology identifiers

We may collect this information through cookies, pixels, tags, log files, analytics technologies, and similar tools.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, understand how visitors use it, improve website performance, remember preferences, measure marketing effectiveness, and, where applicable, support advertising activities.

We use CookieYes as our cookie consent management platform. When required or appropriate, visitors may use our cookie banner or Cookie Settings tool to accept, reject, or customize their cookie preferences.

Cookies may include the following general categories:

• Necessary Cookies – Required for basic website functionality and security.
• Functional Cookies – Help provide enhanced functionality and remember preferences.
• Analytics Cookies – Help us understand how visitors use the website and measure website performance.
• Performance Cookies – Help us analyze and improve website functionality and performance.
• Advertisement Cookies – May be used to measure advertising effectiveness and deliver or attribute advertising.

You may review or change your cookie preferences at any time through the Cookie Settings link available on our website.

For additional information about the cookies and similar technologies currently used on our website, please review our Cookie Policy.

Your browser may also allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

Analytics and Advertising

We may use third-party analytics and advertising services to understand website activity, measure marketing campaigns, improve our website, and understand how visitors arrive at and interact with our website.

These services may collect information through cookies, pixels, tags, or similar technologies. Depending on the services enabled on the website, these technologies may be provided by companies such as Google and other advertising or analytics providers.

Where required by applicable law, non-essential technologies are used in accordance with the choices you make through our cookie consent platform.

How We Use Information

We may use information collected through the website to:

• Respond to inquiries and requests
• Process meeting, group, hotel, or other information requests
• Provide requested communications or information
• Operate, maintain, secure, and improve the website
• Understand how visitors use the website
• Analyze website traffic and performance
• Measure the effectiveness of advertising and marketing campaigns
• Personalize or improve website experiences
• Administer promotions, surveys, or other website features
• Detect and prevent fraud, misuse, security incidents, and technical problems
• Comply with applicable legal and regulatory requirements
• Protect our rights and the rights of others

How We Share Information

We do not sell Personal Information for monetary consideration.

We may disclose information to service providers and contractors that perform services on our behalf, such as website hosting, website development, analytics, advertising, email communications, form processing, technology support, and other business services.

We may also share information submitted in connection with hotel, meeting, group, or accommodation inquiries with participating Disney Springs® Resort Area Hotels when necessary to respond to or fulfill the applicable request.

We may disclose information:

• To service providers acting on our behalf;
• To participating Disney Springs® Resort Area Hotels when appropriate to fulfill your request;
• When required by law, court order, subpoena, or governmental request;
• When reasonably necessary to protect our rights, property, security, users, or others; or
• In connection with a merger, acquisition, reorganization, sale, or transfer of some or all of our organization or assets.

Our service providers may process information in the United States or other jurisdictions.

Advertising and Privacy Choices

Certain privacy laws may provide residents of particular jurisdictions with rights relating to the use or disclosure of Personal Information for targeted or cross-context behavioral advertising.

Where applicable, you may exercise available choices through our Cookie Settings or other privacy controls provided on the website.

If our use of advertising technologies constitutes “selling,” “sharing,” or “targeted advertising” under an applicable privacy law, we will provide applicable visitors with mechanisms to exercise the rights required by that law.

Your Privacy Rights

Depending on where you reside and applicable law, you may have certain rights regarding your Personal Information, which may include the right to:

• Request access to Personal Information we maintain about you;
• Request correction of inaccurate Personal Information;
• Request deletion of certain Personal Information;
• Obtain a copy of certain Personal Information;
• Opt out of certain uses of Personal Information for targeted advertising;
• Opt out of the sale or sharing of Personal Information, where applicable; and
• Withdraw or change certain cookie consent choices.

These rights are subject to applicable legal limitations and exceptions.

To submit a privacy-related request, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

Data Retention

We retain Personal Information for only as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, maintaining appropriate business records, meeting legal or regulatory requirements, resolving disputes, and enforcing our agreements.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect Personal Information from unauthorized access, use, alteration, or disclosure.

However, no website, Internet transmission, or electronic storage system can be guaranteed to be completely secure.

Children’s Privacy

This website is intended for a general audience and is not directed to children under the age of 13.

We do not knowingly collect Personal Information directly from children under 13 through this website. If we learn that we have collected Personal Information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Links to Third-Party Websites

Our website contains links to websites operated by participating Disney Springs® Resort Area Hotels, Walt Disney World® Resort, Disney Springs®, ticket providers, social media platforms, and other third parties. These websites are independently operated and may have their own privacy policies, terms of use, cookie practices, and data collection practices.

When you select a link that takes you to a third-party website, including a participating hotel’s website to check availability, make a reservation, or obtain additional information, you are leaving our website. Any information you provide on that third-party website is subject to the privacy policy and practices of that website and is not governed by this Privacy Policy.

Hotel Plaza Association, Inc. is not responsible for the privacy, security, content, or data collection practices of third-party websites. We encourage you to review the privacy policy of any third-party website before providing Personal Information.

Communications and Submissions

We welcome your questions, comments, and suggestions.

Unless otherwise stated, general ideas, suggestions, comments, or other non-confidential materials voluntarily submitted to us are not considered confidential.

Please do not submit sensitive Personal Information or confidential information through general website forms or email unless specifically requested.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, technologies, business practices, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy. Material changes may also be communicated through the website when appropriate.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact:

Hotel Plaza Association, Inc.

d/b/a Disney Springs® Resort Area Hotels

Email: info@disneyspringshotels.com

Mailing Address:

Disney Springs® Resort Area Hotels
Hotel Plaza Association, Inc.
P.O. Box 22041
Lake Buena Vista, FL 32830-2041

Cookie Preferences

You may review or update your cookie preferences at any time by selecting the Cookie Settings link available in the footer of our website.

For more information about the cookies used on this website, please review our Cookie Policy.